Customer support also includes writing knowledge base documentation, providing product feedback, and conducting usability studies.Ĭustomer support teams are often closely integrated with product teams. Starts a conversation about improving sharingįollows up with the customer about their experience.Ī customer support agent's role is more about improving the customer experience than interacting transactionally with the customer.Ĭustomer support professionals use customer service skills, but that’s only one part of their job. Immediately links the customer to documentation they wrote and walks them through the appropriate stepsĬategorizes the conversation to help give feedback to the product team about the share function It’s transactional.īy comparison, consider a customer who emails Dropbox about an issue they have sharing a file with colleagues. The customer has everything they want, but there’s no other feedback or information that goes into the experience.

They might try to upsell by suggesting a sweater that looks nice with the shirt. A customer service rep could help locate the T-shirt, ring the customer up, and pack up the shirt for them. So, Dropbox customers who want to jump ship will find Sync familiar to use and with all the features they love.The difference between customer service and customer support is that customer support teams support a product, while customer service teams provide service to a customer.Ĭonsider a customer who walks into a retail store looking for a size medium blue T-shirt. To make the transition for the new customers even easier, Sync has a library of helpful blog posts and guides to get you started.

For businesses who want a professional look, Sync also supports custom branding.Īdditionally, Sync has a clean and easy-to-use interface.File requests and secure file and folder collaboration.Sync allows you to control who can see your files and edit them through advanced sharing permissions.Offline file availability is also supported.You can also use Sync from any modern web browser.

Sync integrates perfectly with Microsoft Office and Office 365 suite.It integrates seamlessly with Windows Explorer on Windows and Finder on macOS. Sync has desktop integration just like Dropbox.Files are accessible from any device including iOS and Android devices.Sync offers 5GB of free storage on all accounts.

Dropbox customer support